Steve's Return Policy
If you are concerned about returns, it is best to e-mail me before you make your purchase. Returns are not accepted for harmonicas, merchandise that comes with a factory seal (including most guitar pickups), and most products that use a tape (including tape echo machines). Please note the differences between my policies for returns for store credit and returns for refund. Also, please note my policy for special orders.
Most (but not all) effects pedals come in a box from the manufacturer, which I normally put inside of a second shipping box. If you write on the manufacturer's box or put any kind of glue or tape on it, you will be charged an ADDITIONAL restocking fee above and beyond any fee described below. If you have any questions about this, please ask BEFORE you pack up the pedal to return or exchange it.
Return for Store Credit:
In order to receive store credit for a return, the customer must notify me within 48 hours that he or she intends to return the merchandise. The customer must deliver the merchandise to UPS, Federal Express, Airborne Express, or U.S. Postal Service within 2 business days of notification and provide me with a tracking number. The customer is responsible for adequately packaging and insuring all returned items. Inner boxes must be returned unmarked and undamaged. Upon receipt of the merchandise in my store, I will inspect it to verify that it has all of its original packing materials and paperwork. If I find the return to be in new condition, I will give the customer credit for the cost of the merchandise, less my cost of shipping the item in the first place. If shipping is included in the price, the store credit will be the selling price less the actual cost of shipping. The store credit will be reduced by 10% for items that contain tubes. I will not place special orders or advance orders to accommodate customers with store credit. If there is a waiting list for a particular item, a customer with store credit will not be automatically moved to the front of the waiting list when the merchandise arrives.
Example: An item has a $100 selling price and it costs me $10 to ship (total charge to the customer of $110). The customer then returns the item and it costs him $12 to ship back to me. The customer would receive a $100 credit but he would be out-of-pocket for the total $22 in shipping fees and would be responsible for paying the shipping charges on any replacement merchandise he might select.
No more than one return for store credit is allowed per transaction.
If the customer cannot find any other merchandise that is suitable, I will issue a refund, less my cost of shipping the item in the first place. In addition, there will be a 10% RESTOCKING FEE (based on the ADVERTISED price of the item). Items with tubes will be subject to a 15% RESTOCKING FEE. If shipping is included in the price, the store credit will be the selling price less the restocking fee less the actual cost of shipping.
Example: An item has a $100 selling price and it costs me $10 to ship (total charge to the customer of $110). The customer then returns the item and it costs $12 to ship back to me. The customer will be out-of-pocket for a total of $32 ($10 my shipping + $12 return shipping + $10 restocking fee).
When customers ask me to place special orders, they are asking me to purchase merchandise that I otherwise would not choose to have in my inventory at the time the order is placed. If I special order an item for you and you are not satisfied with your purchase, I will try to work with the manufacturer to make things right. However, I will not accept returns or exchanges on special order merchandise. If there are manufacturer's defects and the manufacturer is wiling to correct the situation, you will be expected to wait until the situation is corrected. The return for refund or exchange of the merchandise should not be viewed as an available option.
Please note that we will not refund the increased costs associated with faster shipping methods under any circumstances - unless the carrier provides us with a refund, which we will then pass along to the customer.